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Frequently Asked Questions

How do I prepare for my first appointment?

The Cumberland Healthcare Group wants to make your visit with us both easy and enjoyable.  To help serve you better, we ask that you:

  • Please arrive 30 minutes early to complete any necessary paperwork. 
  • Bring a form of identification and current copy of your medical insurance information.
  • Bring a list of all currently prescribed medications, with their strength and dosage.
  • Bring a current record of immunizations for children.
  • Before each appointment, write down any questions or concerns to discuss with your physician.  It may help to make a list of your current health problems.
  • Tell the physician when your symptoms first started and what you have done to take care of the problem.
  • Some people find it helpful to bring someone along to remind them to ask questions or help them understand and remember the advice provided. 
  • Always ask your doctor or nurse to explain anything you don’t understand
  • Take notes.  Writing down instructions will help you remember them after you leave.

What should I consider when choosing a primary care physician?

Our patients are encouraged to choose a primary care physician for their medical needs.  Over time, a supportive patient – physician relationship can develop, allowing doctors to track medical history and detect health problems earlier.  At the Cumberland Healthcare Group, the primary care physician is a partner with the patient in addressing their medical needs.

In addition to our primary care of specialty care physicians, the Cumberland Healthcare Group provides a team of experienced providers including certified registered nurse amethysts and nurse practitioners that provide our patients with many services.  Nurse Practitioners (NP’s) are registered nurses (RN’s) who have earned masters degrees or have advanced education, training and skills in a health care specialty.  NP’s perform medical interview and physical exams to identify, evaluate and treat problems.  They advise patients on health risk behaviors and facilitate access to appropriate medical resources.  At the Cumberland Healthcare Group, the patient, the physician, and the nurse practitioner collaborate as a team in meeting a patient’s medical needs.

How do I make an appointment?

The Cumberland Healthcare Group physicians and providers see patients by appointment.  We request that patients call the office of said doctor to make an appointment.  For physician referral, please contact the Cumberland Healthcare Group main office at (931) 962-3001. 

When making your appointment over the phone, we ask that you please have your current medical insurance information available for the Cumberland Healthcare Group Customer Service Representative.  After collecting some brief information, the Customer Service Representative will then assist you in making an appointment. 


When you call for your appointment, you will be given the doctor’s name, the clinic location and the time of your appointment. For a complete list of the Cumberland Healthcare Group clinic locations, phone numbers and hours of operation, visit http://www.chgpllc.org.

 We realize that your time is valuable and we will make every effort to honor time commitments.  When our doctors encounter problems or emergencies, we ask for your patience and understanding.  If a patient is acutely ill, we will do everything possible to accommodate that individual as quickly as possible.

What kind of Insurance does the Cumberland Healthcare Group support?

The Cumberland Healthcare Group serves traditionally insured private pay patients, Medicare patients, numerous HMOs, PPOs and other managed care plans.  If you are not sure whether the Cumberland Healthcare Group is a provider for your health plan, check with your insurance carrier.  Patients in an HMO, PPO or POS plan are required to pay and co-payment or deductible.  These charges vary depending on the insurance plan.  Patients who are not covered by insurance will be asked to pay at the time medical services are rendered.  For our insured and Medical patients, the Cumberland Healthcare Group will file insurance claims once coverage has been verified.  Patients are asked to bring their insurance cared/I.D. to each visit so that insurance coverage can be confirmed.  For questions about our managed care services, insurance information, claims payment or utilization review requests, please contact your doctor’s office.